Business and Social etiquette savvy is critical to forging relationships and acquiring new business. Knowing how to present oneself in business settings here and abroad will prevent faux pas that could damage a relationship or lose business. Take our Quiz below to test your corporate etiquette savvy.
1. A nametag should be placed on which shoulder?
2. True or False? When a visitor to your company enters the room you should rise to greet them and sit back down quickly.
3. True or False? When at a business meal it is acceptable to keep your cell phone on the table in case of an important call.
4. True or False? When inviting a person to a business meal you should give them two options as to time, date and locations.
5. True or False? Hand gestures commonly used in the U.S. like "thumbs up, A OK, and pointing" are known globally and can be used in any country.
6. True or False? As the Vice President of your company it is acceptable to send a small gift of appreciation to the CEO and COO for having a good year at the company.
7. True of False? The first thing you should do when networking is hand your business card to the person you are talking to.
8. True or False? When giving a gift to an Asian business associate the gift should be wrapped very nicely and never in white, purple or bright solids.
9. Which of the following food could a person keeping Kosher eat?
D. All of the Above
10. True or False? American and Continental are two styles of holding your utensils when dining.
11. You approach a revolving door with your client. Who goes through first?
B. Your guest
12. Is this an appropriate introduction: Mr. Client Jones, I would like to introduce to you, Mrs. Boss Smith?
13. You enter a conference room for your first formal business meeting with your new company and you are unsure where to sit. What should you do?
A. Ask the head of the meeting where to sit
B. Stand still and wait to be told where to sit
C. Sit anywhere except the head of the table
D. Find someone you know and sit next to them.
14. At lunch with your best client, you bite into a piece of meat that is tough and impossible to chew, you:
A. Pretend to wipe your mouth and deposit into your napkin.
B. Use two fingers or your fork to remove it and place it on the edge of your
plate underneath a piece of parsley.
C. Swallow it and hope you don’t choke.
D. None of the above.
15. When you sit down to a hosted business diner table set for 10, it is correct to start
A. Half of the table receives their food.
B. Everyone receives his or her first course.
C. The host picks up his or her napkin.
16. A woman's handbag, if it's small, may be placed on:
A. A desk.
B. The boardroom table.
C. A restaurant table.
D. All of the above.
E. None of the above.
17. May I send E-mail as a thank-you after a business diner?
C. Yes & No
18. When your client is late for lunch, how long should you wait before calling and how long before leaving the restaurant?
A. Call after 30 minutes, leave after 45 minutes.
B. Call after 15 minutes, leave after 30 minutes.
C. Call after 30 minutes, leave after 60 minutes.
19. Your client meeting is scheduled for 9:00 am. What time should you arrive for your appointment?
A. No more than thirty minutes prior to the meeting time
B. Not earlier than 8:50.
C. Don’t be early; it appears over eager.
20. Your host toasts to you.
A. You raise your glass with the others and take a sip.
B. You sit quietly and smile.
C. You raise your glass with the others but don’t drink.
1. Right Shoulder. We shake hands with our right hand, which creates a natural line of sight up the arm to the right shoulder thus making it easy to read a name tag on the right shoulder.
2. False. It is proper to rise from your seat to greet a visitor, however you would wait for them to be seated or for them to depart prior to sitting back down.
3. False. It is rude to the person dining with you and to the others around you to use your phone or keep your phone on the table when in a restaurant. If you are expecting an urgent call that absolutely cannot wait until the end of your meal, keep your phone in a pocket on vibrate and excuse yourself from the table when you need to answer. Make your call as brief as possible explaining your current in-meeting status.
4. True. When inviting a client out for a meal you should provide them with options of two dates, times and a location easy for them to get to.
5. False. Our hand gestures for OK, thumbs up and pointing are very offensive gestures in countries like Brazil, Switzerland, Denmark, Africa, France and Asia.
6. False. In business, gifts should be given from a higher position to a lower position and should reflect the company image. If you would like to express your appreciation to someone in a higher position a nice Thank You note is appropriate.
7. False. Business cards are a gift. We do not hand them out like a deck of cards nor do we ask for them. The correct way to acquire a business card is to ask for their information. "Mr. Jones, I enjoyed hearing about the work your company is doing for XYZ I would like an opportunity to talk more on how your company could help us do the same. What is the best way to contact you to set up a meeting in the future?"
8. True. In Asia gift-wrapping is very elaborate and an important part of the gift giving process. Stay away from white, purple and bright solids as they reflect non-joyous occasions.
9. Chicken. Keeping Kosher disallows eating dairy and meat in the same meal. Also shellfish is forbidden.
10. True. In the United States we dine American or Zig-Zag with our utensils. Outside of the U.S. people dine Continental style. Both styles are acceptable forms of dinning in the U.S.
11. Depends. In business whomever gets to the door first goes through it. In a social setting men should go first to get a revolving door moving with the woman to follow since revolving doors can be heavy.
12. Yes. The client is always the most important person. Their name should be spoken first when making an introduction.
13. A. Ask the head of the meeting where you should be seated.
14. B. Be as discrete as possible, remove it with your hands or fork and place it in a hidden spot on your plate. Never spit food into your napkin.
15. A. When dinning with 8 or more people wait until half of the people are served and then begin to eat.
16. E. None of the above. Handbags may hang from a chair or be placed under a chair but never placed on a table.
17. C. Yes and No. E-mails are best for quick responses but a hand written Thank you notes should always be sent to differentiate you from your peers and competition.
18. B. Call after 15, leave after 30. We can't expect people to change their schedules to accommodate a late appearance.
19. B. Don't arrive more than 10 minutes early. You do not want to intrude on their work time by arriving too early.
20. B. You sit quietly and smile. We don't pay ourselves compliments so we do not toast to ourselves.
How Savvy are you?
15 to 20 correct: You are at the top of the bell curve now all you need is some polishing.
14 to 10 correct: Business etiquette faux pas could be costing you. Why take the chance any longer?
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